Refund policy
We want you to love what you ordered. If something isn’t right, here’s how we’ll sort it.
90 days to return
You can return any item within 90 days of placing your order. Items must be unworn, unwashed and in a saleable condition.
How to return an item
- Pack the item securely and include a note with your name, your order number, and whether you’d like a refund, a different size or a different design.
- Post it to:
Forever Everton
Princes Park 1
Princes Drive
Colwyn Bay
LL29 8PL - Return postage is paid by you, unless the item is faulty or we sent the wrong thing (see below). We recommend a tracked service, as we can’t refund items that go missing on the way back to us.
If you’d like to check anything first, email hello@forevereverton.co.uk and you’ll get a reply from a real person.
Exchanges
Want a different size or design? Just tell us in your note. We’ll send the replacement once your return arrives, subject to stock.
Faulty or incorrect items
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us with your order number and a photo and we’ll put it right. We’ll cover the cost of returning faulty or incorrect items, and refund your original delivery charge if the whole order was affected.
Refunds
We process returns within 2–5 working days of them reaching us and email you to confirm. Refunds go back to your original payment method and usually appear within 3–5 working days, depending on your bank. Original delivery charges aren’t refunded unless the order was faulty or incorrect.
Your statutory rights
This policy doesn’t affect your legal rights. That includes your right to cancel an online order within 14 days of receiving it, and your rights if goods are faulty.